Privacy Policy
Last updated: December 2024
1. Introduction
Will They Show ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (email address, clinic name, role)
- Cliniko appointment data (appointment times, patient identifiers, attendance history)
- Usage data and analytics
Important: We do not access or store patient health records, clinical notes, or any sensitive medical information.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Calculate no-show risk predictions for appointments
- Improve and optimize our prediction models
- Communicate with you about updates and support
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our service, subject to confidentiality agreements.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS 1.3) and at rest. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent at any time
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@willtheyshow.com